[Digipolitik] The unintended consequences of Frictionless Experience

Play Video

[Digipolitik] The unintended consequences of Frictionless Experience

In this transcript, the speaker discusses their growing concerns about the ethics and consequences of their work in the advertising and user experience design industry. They reflect on their past writings that focused on frictionless experiences and challenges the notion of “don’t make me think,” a concept widely accepted in the industry. The speaker believes that they might have been complicit in perpetuating harmful trends and urges other professionals to also reevaluate their practices. They express the need for deeper conversations about ethics and the negative impact of over-simplifying and removing friction from design experiences. The speaker points to examples like the Afterpay platform, where single-click checkout experiences may lead to irresponsible spending. However, they acknowledge that the issue is complex and debate between personal responsibility and gatekeeping is necessary. They also discuss the impact of technology on younger generations and how immediate access and validation of every thought and feeling may hinder critical thinking and discernment. The speaker believes that a larger conversation about these issues is crucial within the design, advertising, user experience, and tech communities. They express frustration that their past calls for ethics in the industry have gone unnoticed and emphasize the importance of addressing these concerns to prevent further negative consequences.